|
|
 |
"Easy Incident Manager"
FAQs |
|
Can
I run a single copy of Easy Incident Manager
on a server so that multiple users can access
the application?
Yes, You can install easy incident manager
on a server, an allow multiple users to run
the application. Due to licensing
restrictions, only a single copy of easy incident
manager may be open at one single time.
You will need a working TCP/IP network for
this feature to function correctly.
What's the best way to configure Easy
Incident Manager?
We can provide you with assistance, and make
recommendations to make the system most effective
for your organisation. Our usual
consulting fee will apply for any consulting
services provided. Obviously we do not
charge for any troubleshooting or installation
support. Contact
us for more information.
I get an error message when I run Easy
Incident Manager.
The software uses Microsoft ADO to access
the data. This come preinstalled on Windows
NT, Windows 2000 and Windows XP. For Windows
95 and 98, you have to install the MDAC yourself.
This may be the problem.
How do I know if MDAC is installed?
MDAC is installed with Office 2000, so if
you use Office 2000, you will have MDAC. If
you haven't got Office 2000 then you still
may have MDAC. For non-technical users the
easiest way to test if you have MDAC is for
you to install our software, then try to open
the application. If you receive an error message,
then it probably means that you need MDAC.
We suggest you try upgrading to
MDAC version 2.5. We have tested MDAC
2.5 and can confirm that it works.
You can download the MDAC files from Microsoft:
http://www.microsoft.com/data/download.htm
I Use Windows 95 - I get a message
about DCOM95
Before installing Microsoft Data Access (MDAC)
on a Windows 95 computer you must have DCOM95
installed.
How do I know if DCOM95 is installed?
For non-technical users
the easiest way will be to try and install
MDAC and let MDAC detect if DCOM95 is required.
MDAC will tell you that it is required if
it does not detect DCOM95. If this happens
then you should cancel the installation
and exit the MDAC setup program.
Download DCOM95 from Microsoft's web site
at: http://www.microsoft.com/com/dcom/dcom95/download.asp
Once downloaded you install DCOM95.EXE by
clicking on the file and following the instructions. After
installing DCOM95 you must reboot your computer,
and then install MDAC as per instructions
above. Why can't I read a report that I have
received by email?
You may not have the Free
Report viewer installed on your computer.
It should take a minute or two to download
it from our web site. (Click
here to download.) Why can't I read a report that I have
received by email if I have the report viewer?
Sometimes the report viewer becomes unassociated
with report files.
This may occur if a third party applications
alters your computers settings.
To resolve this problem:
- Uninstall the report viewer, then re-install
it.
- Alternatively, you can open the report
viewer executable, and select ASSOCIATE
from the UTILITIES menu.
I cannot send a report as an email using
Easy Incident Manager.
Easy Incident Manager uses MAPI technology
to send emails. Most Windows networks
will have this installed. If you use
Lotus Notes or if you get an error, or if
nothing happens, you may need to install MAPI
separately. Please speak
to your network administrator.
Back To Top |
|
