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The software uses Microsoft ADO to access the data.
This come preinstalled on Windows NT, Windows 2000 and Windows XP.
For Windows 95 and 98, you have to install the MDAC yourself.

How do I know if MDAC is installed?

MDAC is installed with Office 2000, so if you use Office 2000, you will have MDAC. If you haven't got Office 2000 then you still may have MDAC.

For non-technical users the easiest way to test if you have MDAC is for you to install our software, then try to open the application. If you receive an error message, then it probably means that you need MDAC.

Our utilities application will also attempt to recognise which version of MDAC you have installed Select 'Utilities' from the 'Easy Incident Manager' startup menu, and have a look at the 'About Your PC' tab. The MDAC version, if detected, will be the first item on the list.

You may have an old version of MDAC installed that will still give you an error. If this is the case you will need to update to the latest version for your operating system.

We suggest you try upgrading to MDAC version 2.5. We have tested MDAC 2.5 and can confirm that it works.

You can download all the MDAC files from Microsoft. http://www.microsoft.com/data/download.htm

I Use Windows 95 - I get a message about DCOM95 when trying to install MDAC.

Before installing Microsoft Data Access (MDAC) on a Windows 95 computer you must have DCOM95 installed.

How do I know if DCOM95 is installed?

For non-technical users the easiest way will be to try and install MDAC and let MDAC detect if DCOM95 is required. MDAC will tell you that it is required if it does not detect DCOM95. If this happens then you should cancel the installation and exit the MDAC setup program.

Download DCOM95 from Microsoft's web site at: http://www.microsoft.com/com/dcom/dcom95/download.asp

Once downloaded you install DCOM95.EXE by clicking on the file and following the instructions. After installing DCOM95 you must reboot your computer, and then install MDAC as per instructions above.

(Note - We had trouble downloading DCOM95 from the Microsoft site using the above link. If you cannot get the link to work, email us and we will send you the required file.)

I cannot read a report I have received by email.

You may not have the Free Report viewer installed on your computer. It should take a minute or two to download it from our web site. (Click here to download).

I cannot read a report I have received by email and I have the report viewer.

Sometimes the report viewer becomes unassociated with report files. This may occur if a third party applications alters your computers settings. To resolve this problem:

Uninstall the report viewer, then re-install it.
Alternatively, you can open the report viewer executable, and select ASSOCIATE from the UTILITIES menu.

I cannot send a report as an email using Easy Incident Manager.

Easy Incident Manager uses MAPI technology to send emails. Most Windows networks will have this installed. If you use Lotus Notes you may need to install this separately. Please speak to your network administrator.

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Phone: 1300 667 331