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"Easy Incident Manager"
Installation Troubleshooting |
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I
get an error message when I run Easy Incident
Manager.
The software uses Microsoft ADO to access
the data.
This come preinstalled on Windows NT, Windows
2000 and Windows XP.
For Windows 95 and 98, you have to install
the MDAC yourself. How
do I know if MDAC is installed?
MDAC is installed with Office 2000, so if
you use Office 2000, you will have MDAC. If
you haven't got Office 2000 then you still
may have MDAC.
For non-technical users the easiest way to
test if you have MDAC is for you to install
our software, then try to open the application.
If you receive an error message, then it probably
means that you need MDAC.
Our utilities application will also attempt
to recognise which version of MDAC you have
installed Select 'Utilities' from the
'Easy Incident Manager' startup menu, and
have a look at the 'About Your PC' tab.
The MDAC version, if detected, will be the
first item on the list.
You may have an old version of MDAC installed
that will still give you an error. If
this is the case you will need to update to
the latest version for your operating system.
We suggest you try upgrading to
MDAC version 2.5. We have tested MDAC
2.5 and can confirm that it works.
You can download all the MDAC files from Microsoft.
http://www.microsoft.com/data/download.htm
I Use Windows 95 -
I get a message about DCOM95 when trying
to install MDAC.
Before installing Microsoft Data Access (MDAC)
on a Windows 95 computer you must have DCOM95
installed.
How do I know if DCOM95
is installed?
For non-technical users
the easiest way will be to try and install
MDAC and let MDAC detect if DCOM95 is required.
MDAC will tell you that it is required if
it does not detect DCOM95. If this happens
then you should cancel the installation
and exit the MDAC setup program.
Download DCOM95 from Microsoft's web site
at: http://www.microsoft.com/com/dcom/dcom95/download.asp
Once downloaded you install DCOM95.EXE by
clicking on the file and following the instructions.
After installing DCOM95 you must reboot
your computer, and then install MDAC as
per instructions above.
(Note - We had trouble downloading DCOM95
from the Microsoft site using the above
link. If you cannot get the link to
work, email us and we will send you the
required file.) I cannot read a report
I have received by email.
You may not have the Free Report viewer installed
on your computer. It should take a minute
or two to download it from our web site. (Click
here to download).
I cannot read a report
I have received by email and I have the
report viewer.
Sometimes the report viewer becomes unassociated
with report files. This may occur if a third
party applications alters your computers settings.
To resolve this problem:
- Uninstall the report viewer, then re-install
it.
- Alternatively, you can open the report
viewer executable, and select ASSOCIATE
from the UTILITIES menu.
I cannot send a report
as an email using Easy Incident Manager.
Easy Incident Manager uses MAPI technology
to send emails. Most Windows networks
will have this installed. If you use
Lotus Notes you may need to install this separately.
Please speak to your network administrator.
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