Invoicing and Payment
Course fees are due on within 30 days of course booking or as stated on the invoice.
Easy HR reserves the right to require payment at time of booking by credit card. Easy HR may required that these payment details be provided by phone or via our website.
Cancellations
and transfers are subject to the terms and conditions
outlined below.
If payment of a course fee has
not been received within the stated period, an
enrolment may be cancelled. An enrolled participant
will always be notified prior to this occurring.
If a purchase order is provided
the terms and conditions contained in the invoice
override the terms and conditions specified in
that purchase order.
All bookings are deemed to have
been placed by an appropriate approved representative
of the company.
Course bookings are made on a per seat basis. The participant names provided at the time of booking are for our own administrative use only. Clients may substitute particpants at any time.
Where an account remains overdue for over 90 days Easy HR reserves the right to list that company or client's details on our defaulting clients web page. Easy HR will always contact the client and provide them with 14 days to pay the account, before they are added.
Where an account remains overdue easy HR reserves the right to charge the client a late fee, plus any debts that may be incurred in the recovery of the outstanding invoices.
Transfers
Transfers
will only be accepted in writing.
Transfers for all days of a course are available prior to the commencement of a course. No transfer fee will be charged if notification is received 10 or more working days prior to the course commencement.
If a transfer is made less than 10 working days prior to the commencement of a course, and administrative fee of 30% or $75 (whichever is the lesser) will be charged per transfer per person. This fee will not apply if the
‘lost day safety net' was elected at the time of booking the course.
Transfers are not available after the commencement of a course. Transfers requested after the commencement of a course will be deemed to be a missed training day. (See Missed Days and Lost time Safety Net)
Particpants may only transfer their course once under these terms. Subsequent course transfers will be treated as cancellations.
Cancellations
Cancellations and cancellations will only be accepted in writing.
If a cancellation is received 10 or more working days before course commencement, a full transfer is available, or a 90% refund will be made. This fee will not apply if the
‘lost day safety net' was elected at the time of booking the course.
If a cancellation is made less than 10 working days prior to the commencement of a course, no refund is applicable. However a transfer to another course is acceptable, but this transfer must be made arranged at the time of cancellation. Standard transfer fees will apply.
If no notification is received and there is non attendance at the course, no refund will be made.
Non Attendance
If a delegate fails to attend
a course, course fees will not be refunded or
allocated to another program.
If the nominated delegate is unable to attend a scheduled course or part of a course, substitute particpants are always welcome to attend.
Missed days
If a participant fails to attend
a single day of a multi day course, then that
participant may attend an alternate public course
to make up the missed days.
A daily fee will be charged for any days
made up at an alternate course.
This fee will not apply if the
‘Lost Day Safety Net’ was elected at the time
of booking the course.
The Missed day fee is specified on our Miscellaneous Fees page.
Lost Day Safety Net
The "Lost Day Safety Net" allows you to transfer
a single day of your course to the equivalent
day of another course without further penalty.
You must elect the "Lost
day safety net" at the time of booking
the course.
The lost day safety net fee must be paid for at
the time of booking the course.
If required, a separate safety
net must be purchased for each participant. Where
multiple participants are registered on the same
form, you should clearly indicate who the safety
net applies to. If the information is unclear,
Easy HR will apply any purchased safety net to
the first participant/s listed on the enrolment
form.
The 'Lost Day Safety Net' is only available for courses of at least 2 days duration.
The 'Lost Day Safety Net' fee is specified on our Miscellaneous Fees page.
Split Courses
Provided we are
advised at the time of booking Easy HR
does not charge a fee for delegates attending
more than one scheduled course to complete all
required modules.
Splits arranged
within 10 working days of course commencement will be treated as transfers.
Splits
must be arranged 48 hours before the delegates
scheduled attendance, otherwise days missed will
be considered 'missed days'.
It is the delegates responsibility to ensure courses are completed within any statutory timeframes.
General
Easy HR Pty Ltd reserves the
right to cancel, postpone or re-schedule courses
due to low enrolments or unforeseen circumstances.
Should this occur a full refund will be provided.
Easy HR Pty Ltd reserves the
right to change course fees, dates, content, speakers
or method of presentation at its discretion.
Where a refund is due to a participant
a full refund cheque will be sent within thirty
days.
If a course is overbooked, delegates who have paid prior to the course commencement will be given prioirty.
Privacy
Easy HR Pty Ltd does not sell
or rent its member and client details to other
organisations. The information collected on the
enrolment form is for the purposes of processing
your registration, creating and maintaining participant
records, keeping you informed of upcoming events
and products and assisting us in improving our
service to you. Please contact us with any enquiries
you may have in relation to this matter.
These terms and conditions supersede all previous
terms and conditions issued.
(Version 8-08)
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