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Conflict Resolution


Conflict resolution is conceptualised as the methods and processes involved in facilitating the peaceful ending of conflict and retribution. Conflict is an inevitable part of work. We've all seen situations where people with different goals and needs have clashed, and we've all witnessed the often intense personal animosity that can result.

The fact that conflict exists, however, is not necessarily a bad thing. When you resolve it effectively, you can also eliminate many of the hidden problems that it brought to the surface.

This course provides some basic skills to help minimise conflict.


Topics Covered

  • What is Conflict
  • Directive and Supportive Behaviours
  • Managing Conflict
  • BREATHE concept
  • DESC Model
  • Role Play


On request we can expand this course to include more complex scenarios, incorporating more indepth practical activities.



Who should attend

  • Supervisors
  • Managers