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Online Student Handbook


This handbook supplements and should be read in conjunction with the Easy HR Participant Handbook and the Distance Education Handbook.


Online Training - Hardware and Software Requirements

Easy HR online training courses use internet and computer technologies to enable the delivery of material and issuing of qualifications.

Students will require the following at a minimum in order to complete online training successfully:

  • a computer with a high speed Internet access
  • up to date web browser
  • a good comprehension of English.
  • access to a justice of the peace or commissioner of declarations for the purposes of identification confirmation
  • access to a printer (to print evidence of identity documents)
  • an email address

Courses that cannot be completed due to not having access to the above mentioned requirements will not be entitled to a refund.



In the case of a technical error with customers hardware or software Easy HR will not be held responsible and full refunds will not be possible. All online courses are tested on our own computers using Mozilla Firefox and Internet Explorer.



It is the responsibility of the customer to ensure that the qualifications issued by Easy HR are acceptable in their chosen profession and state.

Refunds will not be processed in the case of the customer purchasing the incorrect course.

Payment in full is to be made before login details are provided.


Course Duration

SINGLE UNITS: Students have 30 days to complete the online course and to submit Identification requirements. After 30 days the customer forfeits the cost of the course, if it has not yet been completed. Alternatively a single 30 day extension can be purchased.

QUALIFICATIONS: Students have 365 days to complete each online qualification and to submit Identification requirements if required. After this time the customer forfeits the cost of the course, if it has not yet been completed. Alternatively an extension may be purchased.


Final Assessment

Students must attempt the final assessment in one 'sitting'. Please allow up to 45 minutes to complete the final assessment.


Forwarding of Certificates and Cards

Easy HR will post the Card and statement of attainment within 2-5 business days of Easy HR’s receipt of you successfully completing course and of the accompanying certified documentation.

We will charge you additional postal charges to receive the qualification in circumstances where an incomplete or incorrect address has been supplied by you, and we are required to repost the certificate and card.


Lost cards and Certificates

We will charge you a fee when replacing lost products. Despatch times may vary according to availability and any guarantees, warranties or representations made as to delivery times are limited to Australia.

Certificate replacement fees are listed in our miscellaneous fees page.


Postal Guarantee

Easy HR cannot be held liable for any delivery delays resulting from the mail service. In the unlikely event that a package is lost in transit, Easy HR cannot accept responsibility.





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